The infraWise/IRC Group of companies has 25 years of global Service Management automation, software, and consulting experience across most market sectors. The organization was established in 1983 by Lee Dicke, who has often been referred to as the ‘father’ of commercial Service Desk software.
iWise is the flagship, ITIL-compliant, Windows- and Web-based software solution produced by infraWise that many organizations use today to manage their Service Desks. End users range from help desk staff who log incidents and interrogate the iWise Knowledge Base for solution records on PCs to executive managers who approve changes and view iWise dashboards...on their PDAs.
Recent success stories, including a major mainframe migration that will save a large South African financial institution substantial costs, MIPS, and support overheads, can be accessed via the member home page below.
infraWise has offices in Chicago, New York, Cary, NC and various locations outside of the USA.
Contact Us:
Tel: (312) 726 7587
David Collins
Senior Vice President
Email: www.infrawise.com/contact
www.infraWise.com